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Luxe & co. hire, Brisbane,QLD
At Luxe & Co. Hire we are passionate about providing the latest and most highly sought after boutique labels and unique vintage fashion for you to hire at an affordable price. We enjoy providing our clients with a memorable customer experience.
Absolutely loved hiring this playsuit, the transaction process so super easy and such a pleasure to deal with. I will definitely be using Luxe & Co again! x
Great experience, will definitely come back ☺️
The Service and quality of dresses were amazing.
Dress arrived on time and beautiful,It was in great condition and easy to send back in package provided.Recommended and i will use again x
(Genna left a 5 star Rating)
(Maggie left a 4 star Rating)
First time hiring a dress, and I couldn't be happier. Everything was easy, I was in contact with the people often enough to know what's going on and up to date with the dresses arrival. Also loved how I received alerts for this! Very easy. 10/10 over all experience. Can't wait to hire again :)
amazing! service was quick and professional
Good quality dress. Seems new with no stains or tears! Easy communication with renter and to return.
Really Impressed with how easy everything was. Dress arrived on time and was in perfect condition. Would highly recommend
I as over the moon with my outfit, I had multiple compliments the whole night! It was in excellent condition and the overall process of hiring was smooth and simple. Thank you!
Loved the playsuit i hired! I had multiple compliments the whole night, it arrived very quickly and in perfect condition. Will definitely be hiring from you again. Thank you!
Great place to rent from, dress arrived on time for event.
(Lauren left a 5 star Rating)
Hiring through Luxe & Co was very simple - the playsuit arrived, it was in perfect condition & received so many compliments & it was all too easy to mail back. Will definitely use again!
I received the confirmation that luxe and co had accepted my order on the 5th of March for my dress to come on the 5th of April - which I feel is plenty of time to ensure the order comes on time.
When I didn't receive any further notification on Tuesday the 4th of April I thought I would follow up that the dress had been sent to which I received the response
"There might be a delay due to the bad weather along the east coast. When was the latest you need it by?" This did not confirm that the item had been sent so I sent a follow up saying 'can I confirm that this has been sent?' To which I received no reply.
On Wednesday the 5th (the day it was supposed to arrive) I also sent an email and messaged through Facebook asking if it had been sent. I received a reply saying it you were sure I would get it tomorrow. I asked for a tracking number to which I received no reply. The following day (the day after it was due to arrive and the day of my graduation) it got to 3pm (3 hours before my graduation) and the dress still hadn't arrived. I asked again over Facebook and email for a tracking number to which I received no reply.
This forced me to quickly get ready, take a taxi to the shops, spend $200 on dress at 5:50pm, put it on in the Westfield bathroom and walk over to my graduation at 6:00pm.
Now today I received a notification that the dress had arrived and I checked the tracking (see attached) only to find that you sent it at 2:09pm on Wednesday the 5th which was THE DAY IT WAS SUPPOSED TO ARRIVE ON.
Not only did they post my dress on the day I had scheduled it to arrive, they sent me 2 very vague responses to the 7 messages/emails I sent to them. This service was absolutely horrendous.
To make matters worse, when I tried to get a refund I received no response and had to go through Designerex (who are awesome and responded immediately).
Excellent service, communication was great and dress quality was fantastic!
(Felicity left a 5 star Rating)
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